Concierge

As soon as you step into Symphony at Mentor, an inclusive Alzheimer’s and Dementia community, you will immediately know why this is the place for your loved one to call home. Here you will find a warm, intimate, home like setting that will welcome your family member. On hand, we have a dedicated staff that will treat your loved one as one of their own. Each staff member trained in understanding the various stages of Alzheimer’s that will allow them to care for each resident with kindness, compassion, and dignity.

We tailor plans unique to each individual, allowing residents in our care to experience life, laughter, and joy through routine, personalization and flexibility. We also believe in giving our residents a voice. Through our resident inspired activities calendar, your loved one will be able to participate in the planning of the upcoming month’s activities based on what they want to do, inspiring them to be active, engaged and socializing every day.

Now Hiring Concierge!

**Part Time Weekend Shift**

As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner.

Check out our perks!

• Control Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app.  
• Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
• Provide Feedback: Answer short community surveys and provide feedback about your day – all from your mobile phone.
• Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.   

• Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
• Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
• Promote and encourage residents to participate in activities.
• Follow and communicate company policies and procedures.
• Seek out and perform other duties as assigned or needed.

• Must have compassion for and desire to work with seniors!
• Ability to communicate effectively with residents, families, staff, vendors, and the general public.
• Strong organizational and follow-up skills, and the ability to manage multiple priorities.
• Knowledge of word processing, spreadsheets, and email functions.
• Must be able to pass a criminal background check and drug test.

Apply with your resume TODAY to schedule your interview for this exciting opportunity!