Concierge / Customer Service Reception

ID
2021-4146
Category
Administrative
Position Type
Regular Part-Time
City
Tallahassee
State/Province
FL

 

ST AUGUSTINE PLANTATION_100 PX HIGH

 

St. Augustine Plantation is home. Built in the Southern, antebellum style, the house was designed specifically to improve the quality of life for seniors. Enjoy songs played on the baby grand piano, or share memories around the hearth in the living room.

 

We're proud to be licensed for Extended Congregate Care (ECC). The ECC license promotes aging in place and allows the facility to offer more extensive care services than other standard licensed homes that can extend your stay in assisted living. This means that St. Augustine Plantation is able to offer more extensive clinical capabilities in an effort to better serve residents.

Now Hiring Part Time Customer Service / Concierge / Receptionist!

 

As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner.

 

Check out our perks!

  • Control Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app.  
  • Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
  • Provide Feedback: Answer short community surveys and provide feedback about your day – all from your mobile phone.
  • Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.   

Responsibilities

 

  • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
  • Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
  • Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
  • Promote and encourage residents to participate in activities.
  • Follow and communicate company policies and procedures.
  • Seek out and perform other duties as assigned or needed.

Qualifications

 

  • Must have compassion for and desire to work with seniors!
  • Ability to communicate effectively with residents, families, staff, vendors, and the general public.
  • Strong organizational and follow-up skills, and the ability to manage multiple priorities.
  • Knowledge of word processing, spreadsheets, and email functions.
  • Must be able to pass a criminal background check and drug test.

Apply with your resume TODAY to schedule your interview for this exciting opportunity!

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