Concierge / Customer Service Reception

ID
2020-4102
Category
Administrative
Position Type
Full-Time/Part-Time
City
Draper
State/Province
UT

 

WENTWORTH DRAPER_100 PX HIGH

 

At The Wentworth at Draper, you will find our very personal, full-time nurse, who prefers to put family members on her speed dial. You will also find a physician who visits regularly, our Certified Nursing Assistants (some of whom have been employed at our community since it opened), our 24-hour call system, our full activities programs, our delicious meals, our medical transportation, our low-rates, and all of the fun we have here because we believe laughter — along with a lot of hugs and spending time with one another — is still the best medicine.

Now Hiring (FT/PT) Customer Service / Concierge / Receptionist!

 

As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner.

 

Check out our perks!

  • Control Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app.  
  • Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community.
  • Provide Feedback: Answer short community surveys and provide feedback about your day – all from your mobile phone.
  • Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee.   

Responsibilities

 

  • Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
  • Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.
  • Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
  • Promote and encourage residents to participate in activities.
  • Follow and communicate company policies and procedures.
  • Seek out and perform other duties as assigned or needed.

Qualifications

 

  • Must have compassion for and desire to work with seniors!
  • Ability to communicate effectively with residents, families, staff, vendors, and the general public.
  • Strong organizational and follow-up skills, and the ability to manage multiple priorities.
  • Knowledge of word processing, spreadsheets, and email functions.
  • Must be able to pass a criminal background check and drug test.

Apply with your resume TODAY to schedule your interview for this exciting opportunity!

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